The new delivery center will offer BPO services to clients within the U.K. and across continental Europe.
Ops systems and services provider Broadridge Financial Solutions has officially launched its Glasgow, Scotland center to provide business process outsourcing (BPO) to clients located within the U.K. and European regulatory environment, officials say.
“The Glasgow center has been established to meet the growing demand among financial institutions for greater operational resilience, geographic diversification, and access to highly skilled talent within the U.K. and European regulatory environment,” officials say. “Broadridge will deliver a range of key operational services spanning middle office operations, corporate actions, and static data management, including trade support, transaction processing, reconciliations, operational oversight, the monitoring and processing of corporate actions, and the maintenance, validation, and governance of reference and account data.”
Officials add that the center already supports a global investment bank “as an anchor client, delivering operational services across the trade lifecycle, including corporate actions and income processing.”
Beyond serving individual clients, the Glasgow hub “will also provide access to a deep local talent pool, cost-efficient nearshore delivery, regulatory proximity, and a transition approach designed to minimize disruption to existing workflows,” officials say. “Demand for operational resilience is accelerating, nearshoring is becoming a strategic imperative, and firms are actively moving away from single-location operating models to reduce concentration risk.”
With the convergence of “traditional and digital infrastructure, the global move to T+1, extended trading hours, and growing demand for operational resilience – global financial institutions, are re-engineering their operating models,” says Thomas Giacolone, global head of business process outsourcing at Broadridge, in a prepared statement.
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