More than a third of firms that already invested in reconciliation automation still must call IT managers to change a rule. That's not automation. That's a slower way to ask permission.
Murray Campbell, Principal Product Manager at AutoRek, joins Maureen Lowe to talk about why firms that automated a decade ago can be just as stuck as the ones still in spreadsheets. Most firms have never considered that they should calculate the true cost of manual work. They also need to investigate what really happens when they point AI at data nobody cleaned up.
For ops leaders heading into budget season, this conversation will make your 2027 case easier to approve: how to tell whether your automation is actually working, what your manual processes are really costing you, whether your data is ready for AI, and where it makes sense to invest next.
Highlights from the podcast include:
- The “manual process tax” and how much of your operational spend is going toward correcting errors and redoing work
- How to know when yesterday’s automation has become today’s operational bottleneck
- Why using AI is the easy part — and putting it to work inside your operations is much harder
- Why AI is only as useful as the data you’re feeding it
- Why digital assets are exposing the limits of infrastructure built for a different era, right down to 18 decimal places
- How to put a price on manual work and build a stronger case for your 2027 budget
NOTES FROM THIS EPISODE:
The stats in this episode come from The Infrastructure Gap: Capital Markets Operations in 2026, AutoRek's study of 250 senior ops, finance, and technology leaders across the US and UK. Get the full report here.
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