The rollout is intended to provide a more streamlined execution of client lifecycle events.
SMBC Americas, part of the Tokyo-based SMBC Group, has rolled out an onboarding and lifecycle management solution from client management provider Fenergo in an effort to improve client and investor experiences in North America, officials say.
The rollout “will deliver global connectivity and a range of benefits to SMBC clients and their investors, including faster, more transparent, and more streamlined execution of client lifecycle events,” according to the announcement. “By standardizing and automating workflows, the solution drives operational efficiency, while enabling the reuse of verified know your customer (KYC) data across internal entities and enhancing anti-money laundering (AML) experiences.
“These upgrades will significantly reduce friction, accelerate our onboarding process, and give our clients and their investors a more efficient experience from the outset,” says Greg Keeley, chief operating officer (COO), SMBC Americas, in a prepared statement.
SMBC Group offers a variety of financial services, including securities transactions, and has more than 150 offices and 120,000 employees worldwide in nearly 40 countries, officials say.
Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan, officials note. In the Americas, SMBC Group has a presence in the U.S., Canada, Mexico, Brazil, Chile, Colombia, and Peru.
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