2023 Study: Digital Transformation Enters a New Phase – Here’s What Comes Next

This study looks at what leading firms do differently to accelerate transformation. We categorized firms as Leaders or Non-leaders based on how advanced they are in the most essential aspects of digital transformation. This includes their innovation culture, use of emerging technologies, modern IT infrastructure, seamless customer experience (CX), internal skill-building, and adoption of security and privacy protocols.

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2023 Study: Digital Transformation Enters a New Phase – Here’s What Comes Next

Digital transformation is still at the top of the C-suite agenda, but it's entering a new phase driven by more powerful technology. The third-annual Broadridge Digital Transformation and Next-Gen Technology Study explores the investment decisions and practical realities financial services firms face during their transformation. This year we surveyed 500 C-level executives and direct reports across the buy side and sell side from 18 countries to understand where they stand today, and what they expect in 2023 and beyond.