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About the Event

Can Client Reporting Become a Profit Center? • April 16, 2020 / 11am ET

As firms rethink their client reporting strategies, some are wondering if they can integrate cross-selling opportunities via this key client interaction. Revamping the client reporting process involves a deeper understanding of the needs of clients. This better understanding could lead to opportunities for firms to expand their relationships with clients. Clients may consider moving more of their assets to a firm that demonstrates optimal client service support. However, there may be resistance among some clients that want to focus only on the current relationship. Yet advances in technology are creating openings in the client reporting process that could help firms transform it from a cost-center into a profit-center.

This webinar will explore the potential windfall from overhauling client reporting:

  • How can firms include customized, cross-selling suggestions into client reports?
  • Can the client reporting process work in conjunction with a customer relationship management (CRM) platform that would help pinpoint sales opportunities across a firm?
  • How should firms respond to clients that resist cross-selling suggestions?
  • Can improvements in client reporting help a firm keep a wavering client?
  • What emerging technologies can help client reporting become a profit center?

Click to register for all webinars in this series, including

A Tough Balancing Act: Customizing Client Reporting April 2, 2020 / 11am ET

Time to Build an External Client Portal? • April 8, 2020 / 11am ET

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Phil was an amazing speaker and extremely knowledgeable and engaging. I really enjoyed this class and I am looking forward to participating in many more in the future.  

- Christina Hebert, Babson Capital Management (Understanding the Securities Industry Attendee)

I thought it was well run and the speakers/panel members were very knowledgeable and informative.  

- SecOps Attendee

It was a very positive experience with good networking opportunities. The venue was excellent.  

- SecOps Attendee

Great venue to share ideas and insights.  

- SecOps Attendee

Enjoyed hearing about latest trends in the industry, as well as how people are dealing with difficult issues.  

- SecOps Attendee

Fruitful interaction with clients and prospects.  

- SecOps Attendee

It was good to hear peers sharing their experiences openly.  

- SecOps Attendee

It was my first FTF event and I enjoyed it.  

- SecOps Attendee

Excellent conference - topics are relevant and speakers are well informed.  

- SecOps Attendee

The conference provide good content through lively discussions. The venue was excellent.  

- SecOps Attendee

Speakers were numerous and great. All highly qualified to speak and provided excellent insight into our industry.  

- SecOps Attendee

The SecOps conference is a valuable forum for peers to network and discuss the real issues operations professionals face in their business. Our session discussing the reality vs. ideal world scenarios was well received and sparked ongoing discussions beyond the session itself.  

- Bob Leaper, PanoVista.Co LLC (SecOps Attendee)

The conference was very informative and relevant for the current state of derivative regulations.  

- Michael Daley, Director of Fixed Income Operations, Loomis Sayles (DerivOps Attendee)

You always have insightful subject matter experts on your panels.  

- David Gallagher, VP, Collateral Management, Lombard Risk (DerivOps Attendee)

The conference provides relevant industry insights from practitioners for practitioners.  

- Björn Schumburg, Senior Business Consultant, Derivatives Implementation, SimCorp Canada (DerivOps Attendee)

The event is essential for anyone who has a portfolio of derivatives or supports clients who have exposure to derivatives.  

- Frank Lupica, Director, DTCC (DerivOps Attendee)

Excellent.  

- Robert Boese, Director, Debt and Derivative Operations, Freddie Mac (DerivOps Attendee)

I thought the conference was very useful and provided its participants with ideas for how to address some of the challenges that Dodd-Frank regulations present.  

- Shannon Pacheco, Head of Operations, MEAG New York Corporation (DerivOps Attendee)

The speakers and topics covered were timely and very relevant to the current market environment.  

- Robert Ferryman, Director of Operations, Mizuho Capital Markets (DerivOps Attendee)

The conference gave a very informative overview of the challenges faced by the industry currently.  It targeted at specific initiatives and regulations which are critical to derivative operations.  

- Jessica Lua, Senior Vice President, Head, Trade Operations, GIC (DerivOps Attendee)

This was one of the best DerivOps conferences that has been put together.  

- Kathryn Landuyt, Securities Analyst, OTC Derivatives, PPM America (DerivOps Attendee)

The mix of presentations and panel discussions was great. Thank you!  

- Sandy MacLean, Senior Operations Analyst, Reconciliation, CPP Investment Board (ReCon Attendee)

Great experience. Thank you!  

- Beth Vogel, Director, Investment Management Operations, Federated Investors (ReCon Attendee)

The speakers were great and the program was organized.  

- Liliana Ferreira, Director, CSA Negotiations, Portfolio Reconciliation and Collateral Controls, Societe Generale (ReCon Attendee)

The content was very relevant and engaging, and the attendees were fully engaged in the lively panel discussions.  

- Paul Clapis, Director, Professional Services, SunGard (ReCon Attendee)

It’s a great opportunity to network with both vendors and peers while identifying the latest trends in the industry.  

- Rodney Hulslander, AVP Asset Control, Reconciliation, MFS Investment Management (ReCon Attendee)

Great forum. Knowledgeable and well-versed speakers. Would love to attend future events.  

- Ken Helmrich, AVP, BSA Supervisor, Hudson City Savings Bank (Financial Crime & AML Forum Attendee)

Very impressive conference.  The format provides unique access to industry thought leaders. The knowledge and ideas I gained will help me better adapt to changing trends.  

- Matthew Lyberg, Vice President, Acadian Asset Management (Performance Measurement Attendee)

Great Job. The FTF staff were great!  

- Bert Melchner, Program Manager, Enterprise Solutions, General Electric Asset Management (ReCon Attendee)

Excellent overall event. Thank you!

- Robert Perdock, COO, Macquarie Group

Excellent event with the right level of participants to add the most value to firms trading products requiring collateralization.  

- Joseph Streeter, VP, Collateral Product Manager, State Street (Collateral Management Forum Attendee)

The Forum format provides a great networking opportunity since there is a very focused topic and group of delegates.  

- Deborah Bonfield, VP, Senior Sales, Lombard Risk (Collateral Management Forum Attendee)

A good opportunity for networking with peers in the industry.  

- Joyce Lim, Vice President, Credit Agricole CIB (Collateral Management Forum Attendee)

One of the most informative conferences I've attended. Great progression from basic content to practical significance. Quite enjoyable.  

- Bill Elwell, AVP/Senior Tax Counsel, Hartford Financial Services (FATCA Breakfast Attendee)

FTF continually proves its commitment to organizing and delivering content rich, educational events. The events cover specific topics relevant to mission critical workflow and operations within the financial industry. I strongly recommend attending FTF's events.  

- Marc Caccavale, Client Relations, SS&C Technologies (Performance Measurement Attendee)

FTF always provides content rich conferences, with leading industry experts, with great networking.  The conference administration and amenities are always flawless.    

- Andrew Clipper, Principal, Knickerbocker Advisory Services (Performance Measurement Attendee)

FTF has provided a very thoughtful and relevant discussion of the changes currently impacting the industry.  

- Matt Kuznacic, Sr. Project Manager, William Blair (DerivOps Attendee)

I would highly recommend FTF’s Derivatives Operations conference. I come to the annual Chicago Conference and they also have a New York conference that’s great. It’s a great time to hear from both buy side peers in my case, vendors that offer solutions to some derivatives challenges that you may be facing and also meet with clearing house representatives and FCMs and it’s just a great place to network with peers and to hear what’s going on in derivatives operations.  

- Kevin Walker, Vice President, Manager of Derivatives Administration, Nuveen Investments (DerivOps Attendee)

Very helpful and insightful conference. Thank you.  

- Lenny Bambina, Vice President, Derivatives, AQR Capital Management (DerivOps Attendee)

Well organized and put-together. Impressive speakers and panelists.  

- Tatyana Yegorova, Audit Director, MetLife (HedgeOps Attendee)

I liked the varied areas that were represented on each panel.  

- Karla McKenna, Director, Citi (CAPCon Attendee)

Am always glad to participate in an FTF event.  

- Sue Mayham, Corporate Actions Expert (CAPCon Attendee)

Excellent forum. Very much enjoyed the more informal talks as it engaged the audience more.  

- Katie O’Connor, Senior Product Specialist, Information Mosaic (CAPCon Attendee)