So says Roland Brandli, strategic product manager for SmartStream Air & TLM Aurora, via the latest FTF Exchange series.
Are financial services firms more willing now to de-silo their operations than ever before?
That question was posed to Roland Brandli, strategic product manager for SmartStream Air & TLM Aurora, during a podcast that is part of the FTF Exchange series. The TLM Aurora Trade Process Control (TPC) offering won the FTF Award for Best New Post-Trade Solution.
“Definitely, de-silo is the only way to go,” Brandli says. “Apart from regulators gradually pushing into that direction, I think the biggest change is we are now in the middle of a process of transferring to instant. So, up until now, this has been always something we have talked about in the industry. But, fundamentally, the last two years and the pandemic have changed something and that is — all customers have become digital … The customer’s expectation has changed.”
Generally speaking, customers expect to have instantaneous results.
“But you can only achieve that if you de-silo. You cannot achieve that if have to you go through X amount of silos, X amount of processes, where people have to have … X amount of manual touchpoints,” Brandli says. “Apart from where we want to go it is being driven by the customers’ expectations.”
The podcast also covers:
- How working remotely compels firm to view their post-trade operations in a new light;
- The typical first steps and time-frame for adopting and implementing TPC;
- The TPC integration layer for in-house and third-party applications, utilities, and services;
- And TPC applied to regulatory compliance operations.