Securities operations teams within financial services firms can often encounter internal strife as groups vie for limited resources amid markets that are shifting rapidly. Inevitably, there will be squabbles that if left unresolved could crash a project and do more damage.
So, who is the best person within a firm to resolve political squabbles that are hindering progress on a performance measurement initiative?
FTF News put the question to James Neill, director, investment performance, risk and compliance services at Citi. Neill attended the Performance Measurement Europe (PME) 2018 conference in London this past September. He also was a panelist for the discussion, “Can Client Performance Teams Be Aligned for Competitive Advantage?” that took place on the second day of the event.
“I think senior management will give a level-headed view,” Neill says. “So, I think if you can, escalate it to someone more senior and actually outwith of the departments that are involved because they tend to have a detached view and they’ll give you a more kind of balanced view of what’s causing the squabble. Generally, these things can be resolved by someone who’s fairly detached from the squabble and can give good sound advice. That tends to be the key thing that’s needed.”
Videography and editing: Timothy Foster Photography & Film
Interview conducted by: Maureen Lowe, president & founder of Financial Technologies Forum (FTF)
Co-Producers: Sarah Hathaway, vice president, Financial Technologies Forum (FTF) and Eugene Grygo